Company Name: Southall Travels & Tour
At Southall Travels & Tour, we aim to provide transparent and fair refund procedures. This Refund Policy explains how refunds are processed for flights, holidays, and other travel services booked through us.
1. General Refund Conditions
Refund eligibility depends on:
The airline or supplier’s fare rules
The type of ticket purchased (refundable / non-refundable / flexible)
Cancellation timing
Government or airline operational changes
We acts as an intermediary between you and the airline or travel supplier. All refunds are subject to the airline’s or supplier’s terms and conditions.
2. Refundable vs Non-Refundable or Discounted Tickets or Holidays
Refundable Tickets or Holidays
If you have purchased a refundable fare:Prices will be the same on the airlines or suppliers or third party agancies, these bookings will be refundable and flexible at any time but must be before the 48 hours of your departure.
You may cancel your booking and request a refund.
Airline cancellation penalties may apply.
Refund duration will depend on the Airline or third party suppliers according to their refund policy.
The refund duration is almost one to months, time vary according to the cases.
Service/administration fees may be deducted.
Non-Refundable or Discounted Tickets or Holidays
If you have purchased a non-refundable fare:
The fare cost is generally non-refundable.
You may be eligible for a refund of unused airport taxes or any other taxes or charges like admin or service charges.
Airline change fees and fare differences may apply if rebooking.
Terms for non refundable & non felxible or discounted bookings are also mentioned by the travel agents on the time of booking or in the confirmation emails sent by our team on the time booking.
You will get your booking airline or hotel references before one week of the departure in discounted type of bookings. Because, prices are much lower than the original prices and it takes time by the Airline or third party suppliers to match and get the price for you that gave to you on the time of booking.
3. Airline Schedule Changes & Cancellations
If your flight is cancelled or significantly changed by the airline:
You may be offered an alternative flight.
You may request a refund (subject to airline policy).
Refund processing times depend on the airline.
Travel Trolly is not responsible for airline operational decisions but will assist you in processing your request.
4. Refund Processing Time
Once approved by the airline or supplier:
Refunds are processed to the original form of payment.
Processing time is typically 20–30 working days for refundable or flexible bookings, but may take longer depending on the airline or payment provider.
In non discounted booking or cheap price bookings, refunds may take up to 6–8 weeks to release funds.
We are not responsible for additional delays caused by banks or card issuers.
5. Partial Refunds
In certain cases, only part of the booking may be refundable. Deductions may include:
Airline cancellation penalties
Fare differences
Non-refundable service fees
Payment processing charges (where applicable)
A detailed breakdown will be provided upon request.
6. Service & Administration Fees
We may charge a non-refundable administration fee for:
Voluntary cancellations
Refund processing
Rebooking assistance
Manual handling of airline claims
This fee covers operational and processing costs.
7. No-Show Policy
If you fail to travel without prior cancellation ("no-show"):
The ticket is usually non-refundable.
Airport taxes may be partially refundable upon request.
Airline no-show penalties may apply.
8. Special Circumstances
Medical Emergencies
Refund requests due to medical reasons must be supported by official documentation. Approval is subject to airline policy.
Bereavement
Compassionate refunds may be considered depending on airline rules and supporting documentation.
9. Refunds for Package Holidays & Hotels
Refund eligibility depends on the supplier’s cancellation terms:
Non-refundable hotel rates are strictly non-refundable.
Refundable rates may be cancelled within the specified deadline.
Package holidays may be subject to tiered cancellation charges.
10. Chargebacks & Payment Disputes
If a customer initiates a chargeback without contacting us:
We reserve the right to dispute the claim.
The booking may be cancelled immediately.
Additional administrative costs may be applied if the claim is found invalid.
We encourage customers to contact us first to resolve any concerns.
11. How to Request a Refund
To request a refund, please contact:
Please contact in the reply of the email, from where customer has received the booking confirmation emails.
Phone: 02081783463
Booking Reference: Required
Please include:
Passenger name
Booking reference
Reason for refund request
12. Policy Updates
Southall Travels & Tours reserves the right to amend this Refund Policy at any time. The latest version will always be available on our website.