Company Name: Southall Travels & Tours
TSouthall Travels & Tours ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect:
We may collect and process the following types of personal information:
Personal Identification Information
Full name
Date of birth
Gender
Nationality
Passport details
Contact information (email address, phone number, postal address)
Booking & Travel Information
Flight details
Travel preferences
Frequent flyer numbers
Special assistance requests
Visa information (if required for booking)
Payment Information
Cardholder name
Billing address
Partial card details (last 4 digits only)
Transaction information
⚠️ We do not store full debit or credit card numbers on our servers.
Technical Information
IP address
Browser type and version
Device information
Website usage data (cookies and analytics)
2. How We Use Your Information:
We use your personal data to:
Process flight, hotel, and travel bookings
Issue tickets and travel documents
Communicate booking confirmations and updates
Process payments and refunds
Provide customer support
Comply with legal and regulatory obligations
Improve our website and services
We only process your data when we have a lawful basis to do so, including contract performance, legal obligation, legitimate interests, or your consent.
3. Sharing Your Information:
We may share your information with:
Airlines and travel service providers
Global Distribution Systems (GDS)
Payment processors
Government authorities (for immigration or security requirements)
IT and website hosting providers
We ensure all third parties respect the security of your personal data and treat it in accordance with the law.
We do not sell your personal data to third parties.
4. International Transfers:
As part of providing travel services, your personal data may be transferred outside the UK or EEA (for example, to airlines operating internationally). Where this occurs, we ensure appropriate safeguards are in place.
5. Data Retention:
We retain your personal data only for as long as necessary to:
Fulfil booking and travel obligations
Meet legal, tax, and accounting requirements
Resolve disputes
Booking records may be retained for up to 6 years in line with UK legal requirements.
6. Data Security:
We implement appropriate technical and organisational measures to protect your data, including:
Secure servers
Encrypted payment processing
Restricted staff access
Secure communication protocols
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights:
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)
You can contact the ICO at: https://ico.org.uk
8. Cookies:
Our website uses cookies to:
Improve user experience
Analyse website traffic
Enable website functionality
You can manage cookie preferences through your browser settings.
9. Marketing Communications:
We may send promotional offers and travel updates if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
10. Children’s Privacy:
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children without appropriate consent.
11. Changes to This Policy:
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Travel Trolly
Email: sales@southalltravelslimited.com
Phone: 02081783806
Address: 128, City Road, London, United Kingdom, EC1V 2NX